Maintenance Request

About the Product

This application streamlines the interaction between production and maintenance teams. Instead of searching for a technician or using radio calls, operators trigger a maintenance Andon that captures machine data and error codes. This ensures the right technician arrives with the right tools, significantly shortening the time between fault detection and repair.

Typical challenges

Slow response times: Difficulty in reaching maintenance staff during technical breakdowns.
Lack of diagnostic info: Technicians often arrive at the machine without knowing the specific fault or required tools.
Unclear priorities: Maintenance teams struggling to prioritize multiple simultaneous machine stops.
Manual documentation: Lost time recording repair details after the work is finished.

Business impact

Reduced MTTR: Drastically cuts Mean Time To Repair by providing technicians with instant fault data.
Higher Machine Availability: Minimizes downtime through faster response and resolution.
Optimized Resource Allocation: Dispatches technicians based on skill set and proximity to the faulty machine.