Quality Request

Quality Request

About the Product

This application ensures that quality issues are addressed at the source. Instead of letting potentially defective parts move down the line, operators can trigger a Quality Request. A quality expert is notified instantly to perform an on-site inspection, decide on rework, or stop the line, ensuring that only "Good Parts" proceed through the production process.

Typical challenges

  • Late detection: Quality issues often discovered at the final gate rather than at the point of origin.
  • Communication lag: Time lost waiting for a quality inspector to arrive at the station.
  • Lack of context: Inspectors arriving without seeing the specific defect or understanding the production parameters.
  • Paper-based logs: Inconsistent documentation of quality incidents and manual data entry errors.

Business impact

  • Reduced Scrap & Rework: Early detection and intervention prevent the production of large batches of defective parts.
  • Lower Quality Costs: Minimizes the cost of non-conformance by catching deviations before they reach subsequent stages.
  • Audit Readiness: Creates a digital trail of quality incidents, inspections, and decisions for full traceability.

Product features

A specialized communication tool that allows operators to call for a quality inspector or supervisor immediately when defects or deviations are detected.

Defect Classification

Predefined categories for operators to label the type of quality issue (e.g., surface, dimension).

Inspector Dispatch

Inspector Dispatch

Root Cause Entry

Tools for inspectors to log immediate root causes and corrective actions on the shop floor.

Photo Documentation

Capability to attach photos of the defect directly to the request for remote pre-assessment.

Hold/Release Logic

Digital workflow to officially "hold" a station or "release" it after the quality check is passed.

Quality Pareto

Real-time dashboards showing the most frequent quality issues and their locations.