Support Call

About the Product

This application streamlines the escalation process on the shop floor. By integrating directly with existing workstations, it allows operators to trigger specific help requests that are automatically routed to the correct supervisor, reducing downtime and communication lag.

Typical challenges

Response delays: Traditional methods of seeking help are time-consuming.
Access to expertise: Operators may not know which specific person to contact.
Communication gaps: Lack of context in requests leads to multiple trips.
Language barriers: Lack of translations prevents clear instructions.

Business impact

Higher OEE: Faster response & resolution times lead to fewer line stops.
Higher throughput: Less linestops allow for more products being produced in the same time. Additional shifts to reach output targets can be avoided.
Worker Productivity: Reduced walking distances and search times for support. Less people can provide the same level of support.